Last updated: January 2025
At Dendary Car Shop, your satisfaction is our top priority. We stand behind the quality of our work and the products we install. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for our automotive services and products.
We believe in fair and transparent policies that protect both our customers and our business while ensuring the highest standards of service quality.
If you are not completely satisfied with our installation services, please contact us within 30 days of completion. We will work with you to address any concerns and ensure your complete satisfaction.
What we'll do: Inspect the work, make necessary adjustments, or in rare cases, provide a full refund for services that do not meet our quality standards.
If our installation work fails to meet professional standards or causes problems with your vehicle, we will:
All installations must perform as described in our service documentation. If installed components do not function properly due to our installation, we will remedy the situation at no cost to you within our satisfaction guarantee period.
Parts and accessories purchased but not yet installed can be returned within 15 days of purchase if they are in original, unopened packaging with all documentation and accessories included.
Once parts are professionally installed, returns are subject to different conditions:
Custom-ordered parts, special-order items, and personalized products are generally non-refundable unless they arrive damaged or do not match specifications. We will work with suppliers to resolve any issues with special orders.
Call or email to initiate the refund process within the eligible timeframe
We inspect the work or products to determine the appropriate resolution
We provide repair, replacement, or refund based on the situation
Approved refunds processed within 5-7 business days
Some items and services are not eligible for refunds due to their nature:
Note: Even non-refundable services come with our satisfaction guarantee. If work doesn't meet our standards, we will make it right.
Issues covered under our lifetime installation warranty or manufacturer product warranties are handled as warranty claims, not refunds. This includes:
Refunds are appropriate when:
In some situations, partial refunds may be appropriate:
If a service is partially completed and cannot be finished due to unforeseen circumstances, you will only be charged for the portion of work completed.
If the final service differs significantly from what was quoted (with your approval), pricing will be adjusted to reflect the actual work performed.
Opened products or items requiring special handling may be subject to a restocking fee (typically 15-25%) to cover handling, inspection, and repackaging costs.
If you disagree with our refund decision or have concerns about how your case was handled:
Our goal is always to find a fair resolution that satisfies both parties while maintaining the quality and integrity of our services.
This Refund Policy may be updated periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated date.
Existing service agreements will be governed by the refund policy in effect at the time of service. We will honor the terms that applied when you purchased our services.
If you need to request a refund or have questions about our refund policy, please contact us:
Our customer service team is ready to help resolve any concerns quickly and fairly.