Privacy Policy

Last updated: January 2025

Overview

At Dendary Car Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our automotive services.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

Personal Information

We may collect the following personal information when you:

  • Fill out contact forms on our website
  • Request quotes or consultations
  • Schedule appointments
  • Make purchases or receive services
  • Subscribe to our newsletter or updates

This information may include:

  • Name and contact information (phone, email, address)
  • Vehicle information (make, model, year, VIN when necessary)
  • Service preferences and project details
  • Payment information (processed securely through third-party providers)
  • Communication history and service records

Automatic Information

Our website automatically collects certain information through cookies and similar technologies, including IP address, browser type, device information, pages visited, and usage patterns. This helps us improve our website and provide better service.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Process service requests and quotes
  • Schedule appointments
  • Perform installations and services
  • Provide customer support

Communication

  • Respond to inquiries
  • Send service updates
  • Provide appointment reminders
  • Send promotional offers (with consent)

Business Operations

  • Process payments
  • Maintain service records
  • Improve our services
  • Legal compliance

Website Improvement

  • Analyze website usage
  • Enhance user experience
  • Troubleshoot technical issues
  • Develop new features

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, including payment processors, scheduling software, email services, and parts suppliers. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a business sale, merger, or acquisition, customer information may be transferred to the new business entity, with the same privacy protections maintained.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using SSL encryption
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure storage of physical and digital records
  • Regular backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standards.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies. Contact us to review or update your information.

Marketing Communications

You can opt-out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly. This will not affect service-related communications.

Data Deletion

You may request deletion of your personal information, subject to legal and business requirements. We may retain certain information for warranty, legal, or business purposes.

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality and your user experience.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements. Specific retention periods include:

  • Customer records: 7 years for tax and business purposes
  • Service records: Maintained for warranty and vehicle history purposes
  • Marketing data: Until you opt-out or we determine it's no longer useful
  • Website analytics: Anonymized data retained for business improvement

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

Third-Party Links

Our website may contain links to third-party websites, including parts manufacturers, social media platforms, or review sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top of this page
  • Sending email notifications for significant changes (if you've provided consent)

Your continued use of our website and services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Phone

(775) 623-2482

Email

zainabmarsh@dendarycarshop.com

Address

840 E 4th St
Reno, Nevada 89512